Shipping policy

SHIPPING & DELIVERY:

We ship every order using only materials that are compostable, recyclable, or recycled with few exceptions*

(*fragile items may be wrapped in recycled bubble-wrap or other recycled materials)

All products are carefully packaged and shipped through the United States Postal Service with tracking information. Shipping rates vary per item and have been calculated by weight with the United States Postal Service's listed rates.

Items are shipped every 48 hours. Domestic shipments are sent Priority Mail and take 3-5 business days dependent on buyers location. Need something sooner please reach out to us for expedited shipping.

International shipping to Canada are sent USPS First Class Package International and take 7-10+ business days dependent on buyers location. All orders being shipped across borders are subject to Customs fees, which are determined by the destination gov't. Customers are responsible for paying this fee in order to receive your package. Any denied package will be refunded withholding shipping fees once returned in full. 

We are unable to offer International shipments outside Canada and the US at this time.

DISCLOSURE:

Keeper is not responsible for lost or stolen packages. If you would like to purchase insurance please email us upon purchase and we will send you an invoice for the additional fee.

When placing an order with Keeper the buyer is responsible for all shipping fees, all applicable customs and import fees, and return shipping to Keeper in the case of a return or exchange. This also applies to any deliveries refused or uncollected by you at time of delivery.