Refund policy

*UPDATE 1/1/26 All order placed on or after January 1st fall under new return guidelines.* Please reach out with any questions! 

As a small, independent shop, unfortunately, we’re not able to accept returns. We’re happy, however, to offer exchanges or store credit within 14 days of purchase or delivery.

Please note: All items on sale/clearance are considered final sale. Vintage, apothecary, personal fragrances, Lauren Landa Jewelry and gift cards are final sale.

In the event that your purchase doesn't work out, KEEPER offers returns for store credit only and/or exchanges for items in new/unworn condition, with tags attached and original receipt, within 14 days of purchase.

We reserve the right to refuse returns after 14 days. 

-Please note that the customer is responsible for the shipping cost of the online order returns. 
-All return shipments must be postmarked within 14 days of the delivery date.
-All international orders are considered final sale due to cross border shipping.

To begin a return, please contact us at info@keeperdoorco.com with your order number and reason for return. Returned merchandise must be securely packaged with all original tags, packaging and include a note with your order number and email address.

Contact: info@keeperdoorco.com for all policy inquiries 

BUYING VINTAGE:

When purchasing vintage pieces we ask that you shop mindfully and ask questions prior to purchasing as all vintage items are considered final sale.
We do our best to depict and describe every vintage item and will provide multiple photos (more upon request) with each online listing as well as measurements and any flaws of note. Please remember when purchasing vintage that these items have been pre-loved and may show typical signs of wear for their age. When purchasing from Keeper you are agreeing to our shop policies and that you have read the full condition of a garment/item and viewed all the photos available.

FINAL SALE ITEMS:

All items on sale/clearance and purchased during a sale promotion are considered final sale and cannot be returned for store credit, refund, or exchange. 

All international orders are considered final sale due to cross border shipping.